This privacy policy sets out the obligations and policies of Otter Controls (Asia) Ltd. (hereinafter ‘OCA’, ‘the company’, ‘us’, ‘we’ or ‘our’) under the Personal Data (Privacy) Ordinance (the ‘Ordinance’). By visiting our web site, customers are deemed to agree to the policies and practices described in this privacy policy as amended from time to time at our sole discretion.
Purpose of Data Collection
In order to improve our products and services continuously and to further understand the needs of our customers, we may ask customers to provide us with their personal data, contact details and other relevant information. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide our services to you.
We collect personal data from our website visitors on a voluntary basis. Personal data may include first name, last name, address, telephone number, mobile number, fax number, email, and any other information submitted by the customers. The personal data collected will be used only for the purposes we specified at the relevant web page at the time when we invite you to provide your personal data for promotion of our products and services, and for other purposes as may be agreed between you and us or required by law from time to time:
- internal research and analysis;
- daily operation of our services;
- customer complaints and enquiries’ handling;
- conducting analysis to help us better understand our customers and to improve our services and products;
- invitation to customers for participating in promotional campaigns, market research and surveys and other marketing activities;
- offers and promotions of our products and services;
- prevention or detection of crime;
- disclosure as required by law;
- matters directly related thereto.
Use of Personal Data
Personal data of customers will be kept confidential, we will not sell customer’s personal data to any other third party, but we may provide such information to:
- subsidiaries and associated companies of Otter Controls (Asia) Ltd.;
- any agent, contractor or third party service provider who provides services to our company in connection with the operation of our business;
- any agent authorized by our company to process personal data of our customers;
- auditors, consultants or legal counsel of our company;
- the media (in relation to the handling of customer complaints and enquiries in certain circumstances);
- any person who owes a duty of confidentiality to our company.
Direct Marketing
Subject to obtaining your consent, we intend to use your personal data including first name, last name, address, telephone number, mobile number, fax number and email for direct marketing purpose through post, email, phone, fax or SMS in relation to:
- products and services provided and/or offered by us, subsidiaries and associated companies of Otter Controls (Asia) Ltd. in relation to electronics and electrical appliance, healthcare, nedical and household product;
- activities, offers, news and redemption by us, subsidiaries and associated companies of Otter Controls (Asia) Ltd.;
- membership programs by us, subsidiaries and associated companies of Otter Controls (Asia) Ltd..
We may transfer and disclose your personal data to such assignees or transferees as mentioned in item 2 above.
If you do not wish us to use your personal data for use in direct marketing and/or transfer your personal data as mentioned above, you may exercise your opt-out right by notifying our Personal Information Management Officer at sales@www.snoreezetest.jamesseccombe.com with “Unsubscribe” as the email subject or send your request to the below address:
Personal Information Management Officer
Otter Controls (Asia) Ltd.
Unit B 10/F., Capella HTR, 47 Hung To Road,
Kwun Tong, Kowloon, Hong Kong.
Data Security
Our company will maintain your personal data securely in our system. Only authorized staff, who has been properly trained, will be permitted to access to such personal data. We will also ensure compliance by our staff with the strictest standards of security and confidentiality.
Information We Collect by Automated Means
We may collect certain information by automated means when you visit any of our mobile or on-line platforms, such as cookies, web beacons and web server logs. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, address of the web page that linked you to our platforms, information on actions taken on our platforms, and dates and times of visits to our platforms. Information collected from these automated means may be used for some of the Purposes.
Cookies are small pieces of information that your web browser stores on your computer or other Internet-connected device when you visit a website. Our cookies identify your browser to us and allow us to recognize you when you return. Most browsers automatically accept cookies. You may choose to disable certain cookies by changing your browser’s settings. But without cookies, you may not be able to use all features and services offered on our websites.
Our web servers may log details and record your information automatically. We may also use web beacons, tags on our web pages, to link web pages to particular web servers and their cookies and to transmit information collected through cookies back to web servers.
Access and Correction of Personal Data
All personal data will be stored in our database system. Under the Ordinance, customers have the right to check whether our company holds personal data about you, the right to obtain a copy of that data and to correct any inaccurate data from us at any time. Requests for access to data or correction of data should be made in writing to:
Personal Information Management Officer
Otter Controls (Asia) Ltd.
Unit B 10/F., Capella HTR, 47 Hung To Road,
Kwun Tong, Kowloon, Hong Kong.
In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any personal data access request.
Changes to Privacy Policy
We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (www.snoreeze.com.hk) and other mobile platforms. We encourage you to visit frequently to stay informed of our most updated version.
If there is any inconsistency or conflict between English and Chinese version of this policy, the English version shall prevail.
Otter Controls (Asia) Ltd.